What happens if a buyer files a dispute?
Every buyer has a 3-day inspection period that begins when GunTab learns that a shipment is delivered. (GunTab automatically marks shipments as delivered when the seller provides the tracking number.) If the buyer files a dispute during this period, the transaction gets paused while the dispute process occurs:
- Buyer provides evidence (usually photographs) to prove the item is “significantly not as described” by the seller.
- GunTab communicates with involved parties (including the buyer’s FFL if possible) to gather additional information.
- GunTab issues a decision on the buyer’s dispute (agree or disagree). If GunTab agrees, the return-and-refund process begins. If GunTab disagrees, the transaction will continue as normal and GunTab will disburse the funds to the seller.
Last updated 23 Aug 2022