? Question

What happens if a buyer files a dispute?

Every buyer has a 3-day inspection period that begins when GunTab learns that a shipment is delivered. (GunTab automatically marks shipments as delivered when the seller provides the tracking number.) If the buyer files a dispute during this period, the transaction gets paused while the dispute process occurs:

  1. Buyer provides evidence (usually photographs) to prove the item is “significantly not as described” by the seller.
  2. GunTab communicates with involved parties (including the buyer’s FFL if possible) to gather additional information.
  3. GunTab issues a decision on the buyer’s dispute (agree or disagree). If GunTab agrees, the return-and-refund process begins. If GunTab disagrees, the transaction will continue as normal and GunTab will disburse the funds to the seller.

Last updated 23 Aug 2022