? Question

What happens if a buyer wins a dispute?

Disputes are very rare, but occasionally a buyer will dispute a transaction. When a buyer provides sufficient evidence to win the dispute, GunTab will initiate the return process.

For shipments that were delivered directly to the buyer, the buyer must return the item to the seller before receiving a refund. The seller has a 3-day inspection period after delivery to confirm the item is being returned in the same condition. Unless the seller notifies GunTab of a problem, GunTab refunds the buyer’s payment.

For shipments that were delivered to a gun dealer, GunTab will ensure the gun dealer is still in possession of the item and is aware that the item should not be transferred to the buyer. However, it is the seller’s responsibility to coordinate the return shipment with the dealer. Generally the dealer will simply give the seller a price for the return shipping, and will ship it directly back to the seller. (“Firearms shipped to FFLs for repair or any other lawful purpose may be returned to the person from whom received without transferring the firearm through an FFL in the recipient’s State of residence.” per BATF.) The seller has a 3-day inspection period after delivery to confirm the item is being returned in the same condition. Unless the seller notifies GunTab of a problem, GunTab refunds the buyer’s payment.

Last updated 28 Jan 2021